Need an in-home appointment?

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Service Invoice
Please Fill out our Service Request Invoice for the fastest service. We will contact you immediately.
Invoice_Web.pdf
Adobe Acrobat document [241.8 KB]

Or fill out the form below.

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Customer Information

Our Customer Service Process: Once you contact us by phone, we will ask you several questions about your computer problems. Please be as precise as possible in explaining the problems. Or, you can fill out out and submit the invoice form Some of the questions we will ask:

  • What symptoms is your computer displaying.? ( i.e. Slowness, Blue screen, Black screen, Constant Restarting, Error Code, etc)
  • When did the symptoms start; What were you doing on the computer?
  • Did you install any hardware or software just prior to experiencing computer problems?
  • Are you inquiring about upgrade services, so we can bring the needed upgrade componets.

An appointment will be scheduled. Once our technician arrives at your location, a work order will need to be signed by you. Your computer will be examined , so a work plan can be developed. The technician will go over the work plan with you in order to explain the scope of the work  and whether the work will be in-home or in-shop.

 

Payments can be made through  the PAY NOW button at the bottom of this page.

 

Our Guarantee: All labor is guaranteed from defects for six months. If an installed part fails, we will help you with manufacturers' warranty claims. Guaranteed Service Policy: If we don't offer you an appointment within 48 hours of your request or we are late for an appointment, you will receive a 10% discount on the charge for labor.

 

Guaranteed Customer Satisfaction: We take great customer service one step further - We pledge to do everything reasonably possible to make your experience with us such a quality experience that you will happily and confidently recommend C-TEKS to your family and friends.

 

Simple Budget Pricing:

  • One Price Pricing (OPP):

    • One Price of $79.95 to fix your computer. Depending on the services needed to fix your computer, your computer could be fixed at you home or at our shop. Free pick-up and delivery is included in the $79.95 price. There is a $25.00 cacellation fee if appointment is not cancelled before 9:00 AM of the day of the appointment.
    • The cost of componets/parts will be added.
    • Laptop hardware repair is a single $99.00 labor charge plus the cost of parts - In-shop only. Pickup and delivery to you is included.
    • PC & MAC 24/7phone and remote service for $39.95.
    • Customer loyality discount of 5% on (Parts & Labor).

     

    Service Plan

    PC & MAC 24/7 unlimited phone and remote support for $19.95 per month.

     

    WE APPRECIATE YOUR BUSINESS

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